FAQs

FAQs

Orders and Delivery

Where can I purchase MOMA products from?

You have lots of different options to pick up our breakfasts.  You can buy our Porridge and our Oatie Shakes right here on our website.  Or alternatively if you’d like to buy us in store or pick up our Bircher Muesli, pop your postcode into our Where to Buy app to find your nearest stockist.

Do MOMA charge for delivery?

As we like to use a trusted courier service (UK Mail) to ensure your goodies arrive safely with you there is a charge of £5 per order. That being said, if you like to order in bulk and the cost goes over £35 we’ll deliver your breakfast options for FREE. Where possible we will ensure that your MOMA deliveries arrive within 5 working days.

Can I return my order?

We hope you are happy with your order and love our MOMA products as much as we do. However, should you have a problem with your order or want to return your items, please email shop@momafoods.co.uk within 28 days and we’ll help you get that arranged.

If you simply decide you no longer want your order then it is your responsibility to return the items to us in good condition (we recommend using a courier). Once we have received your items in good condition we will process your refund, please allow 7-10 days for this before contacting us about your refund.

MOMAs definition of ‘good condition’ is…..

All products must be returned in its original packaging and undamaged. All orders must be returned in full, meaning that individual pots, sachets or bottles cannot be returned to us.

If you have any queries regarding returns please email shop@momafoods.co.uk

Do you offer any discounts on your products?

We definitely do! Sign up to our newsletter or keep checking back on our website to see the latest offers. We try to make a big song and dance of it when we do have discounts on. If you sign up to a MOMA account you can even join our loyalty scheme for extra discounts.

I have a voucher code, how do I use this?

Pop your items into your basket and as you go through the checkout process you’ll have the chance to enter your discount code here. The codes are often case sensitive, so type carefully when you’re entering it.

What is the MOMA loyalty scheme?

To reward those of you that can’t get enough MOMA and frequently purchase from our website, we’ve set up a loyalty programme. Now don’t say we don’t treat you! Get shopping, get earning and get some MOMA.

For every 1000 points you earn we’ll give you a £5 code to use against an order.

How do I earn point?

To give you a head start we’ll give you 250 points for simply creating an account. We’ll then give you 10 points for every £1 you spend. Easy.

How do I know how many points I’ve been racking up?

Just log in to your MOMA account and follow the link to the ‘Rewards Program’.

How do I redeem points?

It’s simple. Once you reach the 1000 point milestone, simply enter the code into check out. You can find the code in the ‘Rewards Program’ on your online account.

Do I need to be in when my product is delivered?

Unfortunately you do, as we like to make sure all of our breakfast goodies arrive safely. If you’re not available, a card will be left to notify you that the delivery was missed and offer you an opportunity to reschedule. If there is no response, the order will be redelivered to us. We recommend sending to an address such as your work so to guarantee you will be available to pick it up.

Do you deliver abroad?

Unfortunately not at this time, but we’re working hard to change that. Watch this space!