Delivery & Returns
Notice: Our team is working hard to get your orders out as quickly as possible! Due to the busy season, deliveries may take a little longer than usual — thank you for your patience and understanding.
DELIVERY COSTS
We work with delivery providers Evri and APC. For mainland UK orders, we offer free premium delivery (1-2 working days) on all orders over £20, with a flat rate of £6 for orders below £20.
For UK non-mainland orders, we offer free delivery on all orders over £40, with a flat rate of £17 for orders below £40.
DELIVERY TERMS
We shall deliver the Products to the location set out when the order was placed or such other location as we may agree with you ("Delivery Location").
We aim to deliver UK orders placed before 12:30 p.m. the next business day if placed Monday- Friday (excluding bank holidays) except for situations where a special delivery schedule applies (e.g. at Christmas, Easter and Black Friday). If orders are placed after 12:30 pm on a Friday, or anytime on a weekend, we will send those orders to be delivered on Tuesday.
During the fulfilment process, the delivery provider (APC/Evri) will let you know via email when your products have been dispatched. You can track your order by clicking the provided link in the received notification email.
DELIVERY PROCESS
EVRI
Once Evri receives your parcel, they'll send you an email with your expected delivery date. In that email, you’ll have the option to leave your parcel with a neighbour, change the delivery date, choose a safe place, or request to have your parcel left at an Evri Parcelshop or locker.
On the morning of delivery, you'll receive another email with a 2-hour delivery window. This email will also provide the same options, giving you flexibility on how and where you’d like your parcel delivered.
If no one is home and no specific instructions have been given, the driver may leave your parcel in a safe place or with a neighbour. If a safe place or neighbour isn’t available, the driver will return the parcel to the depot and will try to deliver it two more times.
Parcelshop/Locker Delivery
If you choose delivery to an Evri Parcelshop or locker, you’ll need to bring your delivery notification and a form of ID to collect your parcel. Please note that if your parcel isn't collected within 10 days, it will be returned to us (MOMA).
For added convenience, you can download the Evri app. This allows you to receive all notifications, track your order, manage deliveries, and set preferences for future orders, all in one place.
APC
For deliveries to the majority of the UK we deliver on the next working day after the item was sent (this may vary in some locations). When an item is booked with APC Overnight, the sender will specify delivery from our range of services. This is normally for delivery by 10:30am and 12 noon on the next working day (Monday to Saturday). Delivery will be attempted from 8am.
A Saturday service is available to most areas, which is again arranged by the sender of the goods.
Rebooked deliveries will be attempted on the same service as that originally chosen by the sender and for this reason, we do not offer the option to choose a timed or Saturday service when rebooking a delivery. Upgrades (to a timed or Saturday service) would need to be arranged by the sender of the parcel.
INTERNATIONAL DELIVERY
Unfortunately, at this time, we do not offer international shipping outside of the UK.
RETURNS / EXCHANGES
Due to the perishable nature of our products, we are unable to accept returns or exchanges. However, if your order arrives damaged, incorrect, or if there's an issue with the quality, please contact us via our contact form